Frequently Asked Questions:

Frequently Asked Questions (FAQ)

1. How do I initiate a return or exchange?
   If you're not completely satisfied with your purchase, please reach out to our customer support team at within 5 days of receiving your order. We'll guide you through the return or exchange process.

4. Are there any items that cannot be returned or exchanged? 
   For hygiene and safety reasons, items such as jewelry, swimsuits, bodysuits and shapewear are non-returnable. Additionally, items marked as final sale are also ineligible for return or exchange.

5. Will I be refunded for my return?
   Upon receiving and inspecting your returned item, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable.

6. How long does it take to process a return or exchange?
   Once we receive your returned item, please allow 5-7 business days for our team to inspect and process the return. You will receive an email notification once your refund or exchange has been processed.

7. Who covers the return shipping costs?
   The customer is responsible for covering the return shipping costs unless the return is due to an error on our part or a defective item. In such cases, we will provide you with a prepaid return label.

8. Can I exchange an item for a different size or color?
   Yes, we offer exchanges for a different size or color, subject to availability. If the requested item is not available, we will process a refund for the returned item.

9. What if I receive a damaged or incorrect item?
   If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any return shipping costs incurred.

10. How can I reach your customer support team for return-related inquiries?
   You can contact our customer support team at . We're here to assist you with any questions or concerns regarding returns or exchanges.

If you have any additional questions about our return policy, please don't hesitate to get in touch with us. We're committed to ensuring a smooth and satisfactory return experience for you at Viva La Jewels!